Medical Information Support Specialist
1 month ago
We are seeking a highly skilled Medical Information Support Specialist to join our team at Inizio Engage. As a frontline specialist, you will be responsible for delivering virtual or telephonic support to clients, patients, and healthcare professionals, providing drug/medical device product information.
What's in it for you?- Competitive compensation: $65,000 - $85,000 per year, depending on experience
- Excellent benefits package, including accrued time off, medical, dental, vision, 401k, disability life insurance, paid maternity and bonding time benefits, employee discounts/promotions
- Generous performance-driven incentive compensation package
- Competitive environment with company-wide recognition, contests, and coveted awards
- Exceptional company culture
- Recognized as a Top Workplace USA 2021
- Awarded a Great Place to Work award in 2022 and 2023
- Fortune Best Workplaces in Biopharma 2022
As a Medical Information Support Specialist, your key responsibilities will include:
- Completely and accurately documenting all Medical Information Requests, Adverse Events, and Product Quality Complaints in compliance with Inizio, Client, and Federal guidelines and regulations
- Conducting study compliance calls to volunteers enrolled in clinical/medical research trials
- Enrolling participants in educational seminars
- Providing patient support to patients enrolled in Patient Support Programs
- Collecting demographic data and disposition for product, sample, and literature fulfillment
- Maintaining excellent quality and productivity standards for all client programs; adhering to program scripts and guidelines
- Accurately collecting information required by individual programs and correctly capturing in specific program databases
- Exhibiting effective communication and tele-management skills
- Conversing with callers in an empathetic manner and facilitating their ability to understand medical terminology, as needed
- Displaying flexibility within the department to maximize utilization, including performing administrative and non-telecommunication duties as needed
- Adhering to all company policies and Standard Operating Procedures
- Possessing effective organizational skills, including working on multiple projects simultaneously
- Safeguarding patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA)
- Updating and submitting resume upon request for audits
Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes.
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