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Sales Coordinator

2 months ago

Columbus, Ohio, United States Aloft OSU Full time
Sales and Service Coordinator Job Description

We are seeking a highly organized and detail-oriented Sales and Service Coordinator to join our team at Aloft OSU. As a Sales and Service Coordinator, you will provide administrative support to our sales department, including the Director of Sales, and be responsible for various tasks such as contract merging, group setup, and reservation management.

Key Responsibilities:
  • Contract merging, reviewing, and routing for DOS approval
  • Group setup and rate loading in OnQ
  • Distributing group resumes and BEOs for completion and review
  • Compiling packets and information for staff meetings
  • Maintaining group files and permanent files
  • Direct liaison with designated accounts for rooming lists and purchase orders
  • Establishing and maintaining sales files, break down, and review
  • Acting as the lead catcher with CVB for lead retrieval and responding to CVB for pickup reports
  • Booking short-term and social rooms only groups based on guidelines set by DOS and VP Sales and Marketing
  • Updating hotel information for sales packets and maintaining stock of sales packets
  • Assisting DOS with miscellaneous monthly reports, marketing information, mailings, and blast emailing
  • Conducting hotel tours for walk-ins if no sales manager is available
  • Managing showroom needs for sales managers, including inspecting rooms for cleanliness and functionality
  • Distributing completed site inspection forms, VIP guest, or amenity forms
  • Reservation-related duties, including downloading and inputting rooming lists from third-party reservation systems
  • Sending, receiving, and filing Direct Bill/Purchase Order information for accounts
  • Ensuring Front Desk Manager/Accounting has information to set up Direct Bill accounts
  • Completing and monitoring all Fast Pay accounts with Hilton Hotel properties
Requirements:
  • High School Diploma, College preferred
  • Prior hotel experience preferred
  • Basic computing skills, including Microsoft Word, Excel, and Sales System Software
  • Typing skills and ability to operate standard office equipment
  • Ability to work with staff that speaks different languages
  • Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
Work Habits:
  • Adaptable to change in work area and hotel procedures
  • Willingness to learn new skills and/or improve existing ones
  • Ability to solve routine problems that occur on the job
  • Ability to ask for help when unsure

We look forward to discussing this opportunity with you.