Housekeeping Supervisor

1 day ago


Hanover, New Hampshire, United States Pyramid Global Hospitality Full time
About the Role

The Housekeeping Supervisor will oversee the day-to-day operations of the housekeeping department, ensuring a clean and welcoming environment for guests. This role requires excellent leadership skills, attention to detail, and a passion for maintaining high standards of cleanliness and hygiene.

Key Responsibilities

• Supervise and coordinate the activities of housekeeping staff, including room attendants, housekeepers, and house attendants.
• Assist in training new employees on housekeeping procedures, safety protocols, and customer service standards.
• Assign daily tasks and schedules to ensure efficient workflow and timely completion of duties.
• Inspect guest rooms, public areas, and back-of-house areas to ensure cleanliness and compliance with company standards.
• Monitor inventory levels of banquet equipment, cleaning supplies, and linens, and place orders as needed.
• Handle guest inquiries, requests, and complaints with professionalism and prompt resolution.
• Provide feedback to housekeeping staff.
• Enforce safety protocols and ensure compliance with health and safety regulations.
• Collaborate with other departments, such as front office, maintenance, restaurant, and banquets, to coordinate cleaning schedules and address maintenance issues.

Requirements

• High school diploma or equivalent; additional education or certification in hospitality management is a plus.
• Proven experience in a housekeeping supervisory role, preferably in a hotel or hospitality setting.
• Excellent organizational, communication skills, both verbal and written.
• Attention to detail and ability to maintain high standards of cleanliness and hygiene.
• Knowledge of cleaning techniques, equipment, and chemicals.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Proficiency in basic computer skills and familiarity with housekeeping management software is desirable.
• Strong leadership and communication skills, with the ability to motivate and inspire team members.
• Knowledge of banquet setup procedures, equipment, and industry best practices.
• Physical stamina and the ability to lift, bend, and stand for extended periods.
• Customer-focused attitude and dedication to delivering exceptional service to guests.

About Us

Pyramid Global Hospitality is a company that values its employees and is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. We are committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

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