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Housekeeping Supervisor

2 months ago

Hanover, New Hampshire, United States Hanover Inn at Dartmouth College Full time
About Us

At Hanover Inn at Dartmouth College, we prioritize our employees' growth and development. Our company culture is built on the principles of inclusivity, diversity, and employee wellbeing. We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off. Additionally, we provide ongoing training and development opportunities to help our staff advance their careers.

Location Description

The Hanover Inn has a rich history dating back to 1780. Our hotel has hosted notable guests, including presidents and celebrities. We take pride in our historic charm and commitment to providing exceptional guest experiences.

Overview

We are seeking a talented Housekeeping Supervisor to join our team at the Hanover Inn. As a Housekeeping Supervisor, you will oversee the day-to-day operations of the housekeeping department, ensuring cleanliness, orderliness, and adherence to established standards. You will also be responsible for supervising housekeeping staff, training new employees, and maintaining high standards of cleanliness and hygiene.

Responsibilities
  • Supervise and coordinate the activities of housekeeping staff, including room attendants, housekeepers, and house attendants.
  • Assist in training new employees on housekeeping procedures, safety protocols, and customer service standards.
  • Assign daily tasks and schedules to ensure efficient workflow and timely completion of duties.
  • Inspect guest rooms, public areas, and back-of-house areas to ensure cleanliness and compliance with company standards.
  • Monitor inventory levels of banquet equipment, cleaning supplies, and linens, and place orders as needed.
  • Handle guest inquiries, requests, and complaints with professionalism and prompt resolution.
  • Provide feedback to housekeeping staff.
  • Enforce safety protocols and ensure compliance with health and safety regulations.
  • Collaborate with other departments to coordinate cleaning schedules and address maintenance issues.
  • Maintain records of housekeeping activities, including room occupancy, cleaning schedules, and maintenance requests.
  • Supervise the setup and breakdown of banquet rooms and event spaces according to event orders and diagrams.
  • Lead and direct housekeeping staff to ensure efficient and timely execution of cleanliness and event setups.
  • Coordinate with the banquet sales team and event planners to understand client requirements and preferences for each event.
  • Inspect setup arrangements to ensure they meet quality and presentation standards.
  • Maintain cleanliness and organization of storage areas for banquet equipment and supplies.
  • Assist in the development and implementation of standard operating procedures for banquet setup and breakdown processes.
Qualifications
  • High school diploma or equivalent; additional education or certification in hospitality management is a plus.
  • Proven experience in a housekeeping supervisory role, preferably in a hotel or hospitality setting.
  • Excellent organizational, communication skills, both verbal and written.
  • Attention to detail and ability to maintain high standards of cleanliness and hygiene.
  • Knowledge of cleaning techniques, equipment, and chemicals.
  • Ability to work flexible hours, including nights, weekends, and holidays.
  • Proficiency in basic computer skills and familiarity with housekeeping management software is desirable.
  • Strong leadership and communication skills, with the ability to motivate and inspire team members.
  • Knowledge of banquet setup procedures, equipment, and industry best practices.
  • Physical stamina and the ability to lift, bend, and stand for extended periods.
  • Customer-focused attitude and dedication to delivering exceptional service to guests.