Customer Service Ambassador

3 weeks ago


Greensboro, North Carolina, United States Connexa Worx Full time
Job DescriptionAt Connexa Worx, we are seeking a highly skilled Customer Service Representative to provide exceptional service to our clients. As the first point of contact, you will be responsible for ensuring a positive experience and resolving customer inquiries in a timely and professional manner.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, or live chat, providing accurate and timely information.
  • Handle and resolve customer complaints professionally, escalating complex issues to the appropriate department when necessary.
  • Process orders, returns, and exchanges in a timely manner.
  • Maintain detailed and accurate records of customer interactions and transactions.
  • Follow company guidelines and policies to provide high-quality customer service.
  • Collaborate with other departments to ensure customer issues are resolved effectively.


Requirements:
  • High school diploma or equivalent; additional education or relevant certifications are a plus.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving skills with attention to detail.
  • Ability to multitask and manage time effectively in a fast-paced environment.


Benefits:
  • Competitive salary
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Opportunities for professional development and growth


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