Customer Service Ambassador
3 weeks ago
Key Responsibilities:
- Respond to customer inquiries via phone, email, or live chat, providing accurate and timely information.
- Handle and resolve customer complaints professionally, escalating complex issues to the appropriate department when necessary.
- Process orders, returns, and exchanges in a timely manner.
- Maintain detailed and accurate records of customer interactions and transactions.
- Follow company guidelines and policies to provide high-quality customer service.
- Collaborate with other departments to ensure customer issues are resolved effectively.
Requirements:
- High school diploma or equivalent; additional education or relevant certifications are a plus.
- Excellent communication skills, both verbal and written.
- Strong problem-solving skills with attention to detail.
- Ability to multitask and manage time effectively in a fast-paced environment.
Benefits:
- Competitive salary
- Health, dental, and vision insurance
- Paid time off and holidays
- Opportunities for professional development and growth
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