Veterinary Assistant and Client Service Representative

3 days ago

San Antonio, Texas, United States The Animal Hospital Full time
About the Role

We are seeking a skilled Veterinary Assistant and Client Service Representative to join our urgent care team at The Animal Hospital. As a key member of our team, you will provide exceptional service to our clients and their pets, ensuring a smooth and efficient hospital experience.

Job Responsibilities
  • Perform initial triage of incoming patients with the assistance of the veterinary team.
  • Ensure the lobby, front desk, and exam rooms remain organized and clean.
  • Manage multi-line phone system, relay messages, and provide client direction.
  • Check in clients, review treatment plans with clients, and properly relay discharge instructions upon patient check-out.
  • Check clients in, take payments, review estimates, and check clients out.
  • Provide restraint to assist with patient exams and care.
  • Observe patients, recognize changes in status, and communicate any changes to the DVM(s) in a timely fashion.
  • Obtain and appropriately record patients' vital signs.
  • Perform medical treatments as directed by DVM.
  • Provide husbandry to hospitalized patients.
  • Other duties as assigned.
Qualifications and Skills
  • 2-3 years as a Veterinary Assistant required.
  • Experience as a Veterinary Client Service Representative highly preferred.
  • Experience in a veterinary urgent care or emergency setting is preferred but not required.
  • Professionalism, client service, and communication.
  • Time management and multi-tasking skills.
  • Attention to detail.
  • Collaborative and adaptable attitude.
  • Strong written and verbal communication skills.
  • Self-starter.
  • Tech-savvy.
What We Offer
  • Premium pay starting between $18-22 per hour, commensurate with experience and skillset.
  • Robust benefits package including medical, dental and vision insurance, 401k with match, company-paid short-term disability, and life insurance.
  • Team-focused culture, schedule flexibility promoting work/life balance and paid time off.
  • Mentorship-driven experience with strong focus on skill development and CE opportunities, including an in-house learning platform.
  • Employee Assistance Program with a focus on compassion fatigue and stress support, including access to an on-staff licensed social worker.

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