Veterinary Assistant and Client Service Representative
3 days ago
We are seeking a skilled Veterinary Assistant and Client Service Representative to join our urgent care team at The Animal Hospital. As a key member of our team, you will provide exceptional service to our clients and their pets, ensuring a smooth and efficient hospital experience.
Job Responsibilities- Perform initial triage of incoming patients with the assistance of the veterinary team.
- Ensure the lobby, front desk, and exam rooms remain organized and clean.
- Manage multi-line phone system, relay messages, and provide client direction.
- Check in clients, review treatment plans with clients, and properly relay discharge instructions upon patient check-out.
- Check clients in, take payments, review estimates, and check clients out.
- Provide restraint to assist with patient exams and care.
- Observe patients, recognize changes in status, and communicate any changes to the DVM(s) in a timely fashion.
- Obtain and appropriately record patients' vital signs.
- Perform medical treatments as directed by DVM.
- Provide husbandry to hospitalized patients.
- Other duties as assigned.
- 2-3 years as a Veterinary Assistant required.
- Experience as a Veterinary Client Service Representative highly preferred.
- Experience in a veterinary urgent care or emergency setting is preferred but not required.
- Professionalism, client service, and communication.
- Time management and multi-tasking skills.
- Attention to detail.
- Collaborative and adaptable attitude.
- Strong written and verbal communication skills.
- Self-starter.
- Tech-savvy.
- Premium pay starting between $18-22 per hour, commensurate with experience and skillset.
- Robust benefits package including medical, dental and vision insurance, 401k with match, company-paid short-term disability, and life insurance.
- Team-focused culture, schedule flexibility promoting work/life balance and paid time off.
- Mentorship-driven experience with strong focus on skill development and CE opportunities, including an in-house learning platform.
- Employee Assistance Program with a focus on compassion fatigue and stress support, including access to an on-staff licensed social worker.
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