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Guest Service Ambassador
2 months ago
Modus Hotels is seeking a talented Guest Service Ambassador to join our team
About the Role:
We are looking for a passionate and customer-focused individual to provide exceptional service to our guests. As a Guest Service Ambassador, you will be the face of our hotel, ensuring that every guest feels welcome and valued.
Responsibilities:
- Provide personalized service to guests, anticipating their needs and exceeding their expectations.
- Develop a deep understanding of the local neighborhood and city, providing recommendations and insights to guests.
- Think critically and solve problems in a fast-paced environment, using good judgment and discretion.
- Support guest services leaders and the entire hotel team, working collaboratively to achieve common goals.
- Create a warm and welcoming atmosphere, ensuring that every guest feels at home.
What We Offer:
- A competitive salary and benefits package, including health, dental, and vision insurance, 401K, and paid time off.
- Access to free virtual fitness classes and discounted in-person memberships.
- A generous PTO policy, plus paid holidays and parental leave.
- Tuition reimbursement opportunities, supporting your growth and development.
Our Core Values:
- Be Wildly Passionate: Inspire others with your enthusiasm and dedication.
- Be Curious: Learn rapidly and eagerly, seeking out new knowledge and experiences.
- Be Innovative: Create new ideas and solutions, driving progress and improvement.
- Embrace Change: Remain agile and adaptable, thriving in a fast-paced and ever-changing environment.
- Communicate: Listen actively and share relevant information, fostering collaboration and understanding.
- Have Integrity: Act with honesty and transparency, upholding the highest standards of ethics and morality.
- Use Good Judgment: Make wise decisions, even in uncertain or ambiguous situations.
- Build a Positive Team: Foster a culture of respect, empathy, and support, helping others to grow and succeed.
- Serve Others: Prioritize the needs of others, demonstrating a commitment to service and community.
- Live 360: Balance work and personal life, prioritizing well-being and self-care.
Join Our Team:
We are an equal opportunity employer, committed to diversity and inclusion. If you are a motivated and customer-focused individual who shares our values and passion for hospitality, we encourage you to apply.