Hospitality Services Representative

3 days ago


Aspen Hill, Maryland, United States SP+ Full time

About Us

SP+ is a leading provider of technology-driven parking services. With over 23,000 employees across North America and Europe, we aim to make everyday life easier by providing innovative solutions for urban mobility.

In this role, you will play a critical part in helping us achieve our mission by providing top-notch customer service and ensuring every interaction with our clients is positive and memorable.


Job Description

This role involves working in a dynamic environment where you will be responsible for ensuring the smooth operation of our parking services. This includes inspecting vehicles, explaining rates to customers, reporting incidents, and maintaining a thorough knowledge of local roads and landmarks.


Key Responsibilities

  1. Deliver exceptional customer service, responding promptly and professionally to customer inquiries and resolving issues efficiently.
  2. Ensure accurate and timely reporting of incidents, including accidents, safety hazards, and policy violations.
  3. Maintain a clean and tidy appearance, adhering to company uniform standards and arriving on time for scheduled shifts.
  4. Collaborate with management to identify areas for improvement and implement changes that enhance overall performance.


Requirements and Qualifications

  • A valid state driver's license and a clean driving record.
  • The ability to communicate effectively with customers, colleagues, and management.
  • Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
  • Strong analytical and problem-solving skills, with the ability to think critically and act decisively in high-pressure situations.


Compensation and Benefits

  • An attractive hourly rate of $20.00 (+ tips), plus opportunities for bonuses and incentives based on individual and team performance.
  • Access to comprehensive benefits packages, including health, dental, and vision coverage, as well as 401(k) retirement planning and paid time off.


Estimated Salary Range: $45,000 - $65,000 per year ($22.50/hour + tips)

We are committed to creating an inclusive workplace culture where everyone has the opportunity to grow and thrive. If you are passionate about delivering exceptional customer service and contributing to a dynamic team, apply now



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