Luxury Hospitality Ambassador
1 day ago
As a Member Experience Concierge at Marriott International, Inc., you will play a vital role in delivering exceptional service to our valued members and guests. This position involves assisting with check-in/check-out processes, arranging pre-arrival requests, and ensuring guest satisfaction through effective communication and attention to detail.
About the Role
This is an exciting opportunity to join our team of dedicated professionals who strive to create unforgettable experiences for our guests. As a Member Experience Concierge, you will be responsible for handling guest inquiries, coordinating special services, and providing luxury hospitality to meet the high standards of The Ritz-Carlton.
Responsibilities
- Assist members and guests with the pre-arrival process, arrival/check-in, member activities/experiences, problem resolution, and member departure/check-out.
- Conduct pre-calls to arriving members, make pre-arrival arrangements, grocery orders, amenity orders, and handle any other member arrival requests.
- Review and log preferences/traces in computer system.
- Contact members for pre-departure calls.
- Handle Front Office duties, including check-in/check-out, prepare arrival packets and departure folios, perform audit checklists, prepare and distribute welcome packages, process billing, and perform administrative duties.
- Respond to requests for visitor information, special arrangements, activities, or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
- Respond to special requests from members/guests with unique needs and follow up to promote satisfaction.
- Gather, summarize, and provide information about the property and the surrounding area amenities, including special events and activities.
- Answer, record, and process all calls, messages, requests, questions, or concerns.
- Contact appropriate individual or department (e.g., Engineer, Bellperson, Housekeeping) as necessary to resolve call, request, or problem.
- Understand and assist with reservation services.
- Assist with Bell/valet services for owners when requesting their vehicles.
- Perform Lobby Ambassador tasks.
- Review shift logs/daily memo books and document pertinent information in computer system and logbooks.
Requirements
- High school diploma or G.E.D. equivalent.
- At least 1 year of related work experience.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask effectively.
- Strong problem-solving skills and attention to detail.
- Ability to maintain confidentiality and handle sensitive information.
What We Offer
- Competitive salary: $28.00 per hour.
- Comprehensive benefits package, including health care, flexible spending accounts, 401(k), earned paid time off, life insurance, disability coverage, and more.
- Opportunities for career growth and professional development.
- Collaborative and dynamic work environment.
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