Luxury Guest Services Ambassador

7 days ago


Aspen Hill, Maryland, United States Marriott International, Inc Full time
Job Description

We are seeking a skilled and professional Luxury Guest Services Ambassador to join our team at The St. Regis Aspen Resort.

About the Role:

  • Respond to guest requests for special arrangements or services, making arrangements or identifying suitable providers.
  • Assist guests with unique needs and follow up to ensure satisfaction.
  • Gather, summarize, and provide information to guests about the property and surrounding area amenities.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.

Key Responsibilities:

  • Contact relevant individuals or departments as necessary to resolve guest calls, requests, or problems.
  • Review shift logs and document pertinent information in logbooks.
  • Monitor club lounge for seating availability, service, safety, and well-being of guests.

Requirements:

  • A high school diploma or equivalent is required.
  • No related work experience is necessary, but enthusiasm and a willingness to learn are essential.

Benefits:

  • A competitive hourly rate of $24.72.
  • Health care benefits, flexible spending accounts, 401(k) plan, earned paid time off, and life insurance.

About Us:

The St. Regis Aspen Resort is part of Marriott International's portfolio of luxury brands, offering unparalleled hospitality and exceptional experiences for our guests.



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