Luxury Guest Services Ambassador
7 days ago
We are seeking a skilled and professional Luxury Guest Services Ambassador to join our team at The St. Regis Aspen Resort.
About the Role:
- Respond to guest requests for special arrangements or services, making arrangements or identifying suitable providers.
- Assist guests with unique needs and follow up to ensure satisfaction.
- Gather, summarize, and provide information to guests about the property and surrounding area amenities.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
Key Responsibilities:
- Contact relevant individuals or departments as necessary to resolve guest calls, requests, or problems.
- Review shift logs and document pertinent information in logbooks.
- Monitor club lounge for seating availability, service, safety, and well-being of guests.
Requirements:
- A high school diploma or equivalent is required.
- No related work experience is necessary, but enthusiasm and a willingness to learn are essential.
Benefits:
- A competitive hourly rate of $24.72.
- Health care benefits, flexible spending accounts, 401(k) plan, earned paid time off, and life insurance.
About Us:
The St. Regis Aspen Resort is part of Marriott International's portfolio of luxury brands, offering unparalleled hospitality and exceptional experiences for our guests.
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