Spa Services Coordinator

1 week ago

Washington, Washington, D.C., United States Arch Amenities Group Full time

Arch Amenities Group, the world's leading spa, fitness and leisure firm, is seeking a skilled professional to maintain the cleanliness and organization of its facilities.


Responsibilities:



  • Ensure the "Arch Amenities Group Experience" for guests by maintaining the highest standards of cleanliness and customer service.
  • Adhere to company policies and procedures while promoting a positive and safe work environment.
  • Maintain the cleanliness and order of facilities, including sweeping, mopping, and vacuuming, and taking out the trash.
  • Restock linens and supplies in locker rooms and guest areas.
  • Remove dirty laundry and collect dirty linens in guest areas and transport them to the housekeeping area or laundry pick-up.
  • Clean and sanitize all wet areas, bathrooms, and grooming areas throughout the day.
  • Distribute and place linens in treatment rooms, workout areas, closets, and dispensary.
  • Escort members and guests to changing areas in a courteous and timely manner.
  • Explain the set-up and workings of facilities to members and guests.
  • Perform laundry duties, including washing, drying, and folding linen.
  • Ensure all areas are clean and replenish supplies as needed.
  • Become knowledgeable about the facility and its amenities to effectively communicate with members and guests.
  • Greet each guest with a smile and direct eye contact.
  • Inform management of any member, guest, or facility issues.
  • Report any incidents or accidents to a member of the management team.
  • Other duties as assigned.

Qualifications:



  • High School Diploma or GED
  • Previous customer service experience, preferably in the hospitality industry.
  • Ability to communicate effectively with members and guests.
  • Efficient, well-organized, and able to handle multiple tasks simultaneously.
  • Energetic, enthusiastic, and motivational.
  • Professional manner, discretion, and appearance.
  • Strong team player.
  • Ability to remain calm and composed under pressure.
  • Strong attention to detail.
  • Availability when facilities are open, including nights, weekends, and holidays.
  • Ability to stand for long periods.
  • Medium Work: Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently, and 10 pounds of force constantly to move light objects.
  • This position requires the following abilities: climbing, balancing, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, tactile sense, repetitive motions, seeing, hearing, talking, and visual acuity.
  • The employee will be required to operate the following tools: mops, brooms, vacuum cleaners, dusters, scrub brushes, cleaning supplies, detergents, disinfectants, towels, guest supplies, and linen carts.
  • The employee may be required to be exposed to noise, wet and humid conditions, fumes, odors, dust, chemical, mechanical, and electrical hazards.

Arch Amenities Group is an equal employment opportunity employer committed to a diverse workforce.

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