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Event Director for Exceptional Experiences

1 month ago

Washington, Washington, D.C., United States Mayflower Inn and Spa Full time
About the Role

We are seeking a highly skilled and experienced Event Director to lead our team in delivering exceptional banquet and catering experiences for our clients at the Mayflower Inn and Spa.

Responsibilities:
  • Managing Banquet Operations
    • Plan and coordinate event logistics, including supplies, staffing, and equipment.
    • Ensure compliance with laws and regulations related to events.
    • Maximize customer satisfaction by understanding the impact of banquet operations on event success.
    • Maintain established sanitation levels and manage departmental inventories.
    • Schedule staff to meet service standards and maximize profits.
  • Participating in and Leading Banquet Teams
    • Set goals and delegate tasks to improve departmental performance.
    • Conduct regular meetings with the banquet team to discuss progress and address concerns.
    • Stay up-to-date with food and wine pairings, cuisine trends, and current event styles.
    • Act as a liaison between the culinary team, sales, and events departments.
  • Executing Event Services Operations and Maintaining Inventories
    • Attend pre-event meetings to understand client needs and preferences.
    • Establish consistent standards for all event spaces.
    • Conduct thorough event space inspections before each function to ensure set-up meets specifications.
    • Maintain cleanliness and sanitation standards in event operation areas.
    • Coordinate routine maintenance to ensure a high-quality experience.
  • Ensuring and Providing Exceptional Customer Service
    • Set a positive example for guest relations and interactions.
    • Obtain feedback from guests on product quality and service levels.
    • Respond promptly to guest problems and complaints.
    • Encourage employees to provide excellent customer service.
    • Strive to improve service performance and emphasize guest satisfaction during team meetings.