Senior Manager of Site Merchandising and Experience

2 days ago

Reston, Virginia, United States Solomon Page Full time
About the Role

We are seeking a seasoned Senior Manager of Site Merchandising and Experience to join our team at Solomon Page. As a critical leadership role, you will be responsible for shaping the customer site experience for a department within our Strategic Business Units (SBUs). This includes overseeing visual merchandising, content strategy, site functionality, and department-level campaign planning and execution.

Key Responsibilities
  • Lead by influence, creating impact through partnership and ownership, and build trust quickly with stakeholders.
  • Create an exemplary site experience for your department, using customer insights to tell a cohesive story and create a seamless customer journey.
  • Oversee visual site merchandising and content strategy, site functionality, new product on-boarding, and more.
  • Identify key trend forecasts, define the department's storytelling roadmap, and use key functionalities like taxonomy and search to enhance the customer journey on the site.
  • Monitor site health and performance through analytics and key metrics, and provide strategic insights to internal stakeholders to influence the overall direction for the site.
  • Become an invaluable strategic partner to internal stakeholders, advising on and partnering with various internal teams to improve processes, identify opportunities, and scale best practice and governance.
  • Operate with excellence, land the fundamentals, and create and help scale best-in-class efficient workflows, processes, and timelines, embedding operational excellence into everything you do.
Requirements
  • Bachelor's degree in business or a related field or equivalent experience in business or a related field.
  • 8+ years of experience in digital merchandising, site merchandising, or a related field.
  • Masters degree in business or a related field a plus.
  • 4+ years of demonstrated experience managing a team.
  • 4+ years of experience in a consumer-focused e-commerce environment.
  • Strong customer obsession focused on building the right site experience for the customer.
  • Analytical and process-oriented, comfortable making data-driven decisions.
  • Ability to set clear team objectives and performance measures.
  • Ability to select and develop a team of future leaders.
  • Demonstrated ability to work as part of a cross-functional team and willingness to take on responsibilities outside primary job description when necessary.
  • Assertive, adaptable, and demonstrates initiative in a fast-paced environment with competing priorities.

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