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Sales and Artistry Specialist

2 months ago

Los Angeles California, United States Charlotte Tilbury Full time
About Charlotte Tilbury Beauty


Founded by renowned makeup artist and beauty innovator Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has transformed the global beauty landscape by simplifying makeup applications for everyone, everywhere, with a user-friendly, giftable range.

Today, Charlotte Tilbury Beauty continues to achieve remarkable milestones across various markets, channels, and product categories, scaling rapidly.


Over the past decade, Charlotte Tilbury Beauty has witnessed extraordinary growth, becoming one of the most celebrated brands in the beauty sector and beyond.

With a presence in over 50 markets and a team of more than 2,300 dedicated employees globally, we are part of a Dream Team that brings magic to life.


Currently, Charlotte Tilbury Beauty operates as a truly global entity, driving market-leading growth, innovative retail experiences, and product launches powered by cutting-edge technology — all within a culture that embraces challenges, encourages disruptive thinking, fosters teamwork, and shares the magic.

The vibrant energy behind the brand is contagious, and as we expand, we seek exceptional talent eager to contribute to our success and help propel our limitless ambitions.


The Role:
To achieve sales objectives through outstanding artistry and exemplary customer service.

As a Key Holder, you will embody Charlotte Tilbury's philosophy of 'artistry made easy', serving as a true brand ambassador and consistently reflecting the brand's values.


Role Responsibilities:
Sales
  • Lead by example to consistently meet and surpass personal sales targets, including Key Performance Indicators (KPIs) such as Average Unit Sales (AUS) and Items Per Transaction (IPT).
  • Collaborate effectively to achieve and exceed team and counter goals.
  • Enhance brand visibility through sharing and demonstrating extensive product knowledge.
  • Monitor personal performance on a daily, weekly, and monthly basis.
  • Proactively schedule appointments and maximize every consultation opportunity.
Customer Service
  • Consistently promote the Tilbury Touch and deliver exceptional customer service.
  • Efficiently manage customer inquiries, exercising sound judgment and achieving positive resolutions, escalating to your line manager when necessary.
  • Seize every opportunity to extend outstanding customer service beyond the in-store experience, driving the customer database for direct marketing opportunities within company guidelines.
Artistry
  • Inspire the team by demonstrating exceptional artistry; provide on-the-spot coaching and feedback to develop Retail Artists.
  • Exhibit fluency in Charlotte Tilbury's makeup style, language, and product expertise.
  • Drive masterclasses and in-store events, ensuring appointments are fully booked.
  • Actively support counter events and new product launches; share innovative ideas.
  • Maintain impeccable grooming standards at all times, reflecting your makeup look in accordance with Charlotte Tilbury's grooming guidelines.
People
  • Exhibit a positive and collaborative attitude towards your work and colleagues.
  • Contribute to individual and team development plans through constructive feedback.
  • Uphold high standards of punctuality on counter to ensure team efficiency.
  • Foster an atmosphere of open and positive communication, professionalism, and creativity at all times.
Operations
  • Ensure that exceptional visual and hygiene standards are upheld on the counter at all times.
  • Assist in maintaining required stock levels, including stock counts, rotation, and timely replenishment to ensure product availability for customers.
  • Adhere to company cash loss prevention and security policies at all times.
  • Maintain technology on counter, promptly reporting any operational issues to your line manager for resolution.
Store and Retail Partner Relationships
  • Establish and nurture a cooperative and respectful relationship with the store retail operations team, ensuring adherence to all store policies.
  • Proactively suggest mutually beneficial opportunities to your line manager to drive sales within the store and develop a collaborative relationship with store retail colleagues.

Reporting Relationships:
Report to Boutique Manager & Assistant Boutique Manager

Key Selection Criteria:
  • Background in retail.
  • A strong artistry portfolio.
  • Experience leading events and masterclasses.
  • Proven track record of strong sales performance.
  • Experience in managing, developing, and coaching.
Benefits:
  • Generous staff discount on all products.
  • Access to Tilbury Treats – our exclusive rewards platform offering savings and unique discounts.
  • Medical, dental, and vision benefits.
  • Commuter Benefits (Pre-tax).
  • Flex Spending Account (FSA).
  • Employee Assistance Program (EAP).
  • 401(k) with company match.
  • Paid Time Off.

At Charlotte Tilbury Beauty, our mission is to empower everyone to be the most beautiful version of themselves. We celebrate and support this by encouraging the hiring of individuals from diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce.

By doing so, we better serve our communities, customers, employees, and candidates involved in our recruitment process.