Technical Service Representative

1 week ago


Phoenix, Arizona, United States KLA Tencor Full time
Job Description
We are seeking a highly skilled Customer Support Engineer to join our team. As a Customer Support Engineer, you will be responsible for customer service activities associated with updating, troubleshooting, diagnosing, and repairing complex capital equipment at customer sites and trade shows.
You will represent the company to the customer and assume accountability for customer satisfaction with service. You will assure operational quality of system equipment and coordinate actions with customers to minimize downtime.
You will also provide assistance to Installation Engineers in resolving problems and evaluate, analyze, diagnose, and troubleshoot technical equipment problems via telephone or at customer sites.

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