Technical Service Representative
1 week ago
About Us:
We are a leading provider of industrial vacuum pumps and equipment, serving various industries such as electronics, medical research, renewable energy, food production, and infrastructure. Our mission is to deliver exceptional service and support to our customers, while continuously improving our solutions to meet their evolving needs.
The Role:
We are seeking a skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for providing expert maintenance and repair services for industrial vacuum pumps and associated equipment. This involves routine, preventative maintenance and repairs, troubleshooting and diagnosing equipment malfunctions, maintaining records of all work performed, and equipping yourself with the necessary tools to support high-quality service.
Your Responsibilities:
- Provide expert maintenance and repair services for industrial vacuum pumps and associated equipment.
- Work closely with customers to understand their needs and deliver unmatched customer satisfaction.
- Routine, preventative maintenance and repairs.
- Troubleshooting and diagnosing equipment malfunctions.
- Maintaining records of all work performed.
- Equipping yourself with the necessary tools to support high-quality service.
What We Offer:
We offer a competitive salary package, including a flexible benefits plan and a generous 401(k) retirement plan. Additionally, we provide health insurance, dental insurance, vision insurance, paid time off, life insurance, and disability insurance. Our attractive benefit package ensures that our employees feel valued and supported in their careers.
Requirements:
- A High School Diploma or equivalent required with technical training in electrical, hydraulics, pneumatics, or HVAC.
- 1+ years of technical experience with troubleshooting and resolving field equipment issues.
- Knowledgeable in technical expertise, combining mechanical and electrical components.
- Blueprint and technical reading skills.
- Familiar with manufacturing/production or assembly-plant working conditions.
- Customer-focused and take ownership of meeting the customer's needs.
- Motivated to achieve targets.
- A valid driver's license.
- Ability to lift up to 50 lbs. and work in industrial environments including extremes in temperature with continuous walking, reaching, bending, and kneeling.
- Fluent in English, as this is our internal language.
Why Join Us?
We value diversity and inclusion in our workplace and strive to create a culture where difference is valued and everyone feels a deep sense of purpose and belonging. We believe that bright ideas come from all of us and encourage collaboration and knowledge-sharing among our team members. As a Field Service Engineer, you will be part of a dynamic team that is passionate about delivering exceptional service and support to our customers.
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