Customer Service Representative

4 weeks ago


Dallas, Texas, United States Mass Markets Full time

Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Mass Markets. As a key member of our customer service team, you will be responsible for handling inbound and outbound contacts in a courteous, timely, and professional manner.

Key Responsibilities:

  • Ensure first call resolution through effective problem-solving and call handling.
  • Research systems to find missing information as applicable.
  • Coordinate with other departments to resolve issues as applicable.
  • Accurately document and process customer claims in appropriate systems.

Requirements:

  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment.
  • Proficiency in multiple languages.

About Mass Markets: Mass Markets is a leading provider of customer service solutions. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients.



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