Customer Service Representative
4 weeks ago
Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Mass Markets. As a key member of our customer service team, you will be responsible for handling inbound and outbound contacts in a courteous, timely, and professional manner.
Key Responsibilities:
- Ensure first call resolution through effective problem-solving and call handling.
- Research systems to find missing information as applicable.
- Coordinate with other departments to resolve issues as applicable.
- Accurately document and process customer claims in appropriate systems.
Requirements:
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment.
- Proficiency in multiple languages.
About Mass Markets: Mass Markets is a leading provider of customer service solutions. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients.
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