Customer Service Representative

4 weeks ago


Dallas, Texas, United States MCI Careers Full time
Job Title: Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.

Key Responsibilities:
  • Handle inbound and outbound customer calls in a professional and courteous manner
  • Listen to customer concerns and respond accordingly
  • Research and resolve customer issues in a timely and efficient manner
  • Document customer interactions and update records as necessary
  • Meet or exceed customer satisfaction targets
Requirements:
  • High school diploma or equivalent required
  • 1+ year of customer service experience preferred
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Basic computer skills and knowledge of Microsoft Office
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and advancement
  • Fun and dynamic work environment
  • Recognition and rewards for outstanding performance

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please submit your application today.



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