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Guest Services Supervisor

2 months ago

Loveland, Colorado, United States La Quinta Inn & Suites Full time
Position Overview:

The Front Desk Agent plays a crucial role in the daily operations of La Quinta Inn & Suites. This position is essential for ensuring a welcoming atmosphere for guests and maintaining high standards of service.

Key Responsibilities:
  • Support the General Manager in overseeing daily hotel functions.
  • Delegate tasks to department leaders and monitor their performance to guarantee compliance with hotel policies and procedures.
  • Provide training and guidance to staff, ensuring adherence to brand standards.
  • Act as the Public Relations representative for the hotel, promoting the establishment within the hospitality sector and local community.
  • Monitor guest feedback on various platforms and address concerns promptly.
  • Assist in resolving guest issues and facilitate service recovery processes.
  • Participate in the recruitment process and complete necessary onboarding documentation for new hires.
  • Conduct performance evaluations and manage personnel actions, including disciplinary measures.
  • Maintain accurate financial records, including cash flow and billing reports.
  • Engage in morning meetings and lead departmental discussions as needed.
  • Ensure compliance with all franchise and company policies and standard operating procedures.
  • Contribute to the establishment of hotel service standards and model these for staff.
  • Align the goals of the hotel with those of property owners to enhance brand positioning.
  • Foster guest and owner loyalty through effective communication and expectation management.
  • Assist in addressing key operational issues, including capital projects and customer service initiatives.
  • Support the General Manager in conducting wage surveys and ensuring competitive employee compensation.
  • Perform regular inspections of the property to ensure maintenance standards are met.
  • Build strong relationships with hotel staff and departments to optimize operational efficiency.
  • Oversee inventory audits and ensure departments are equipped with necessary supplies.
  • Provide effective leadership to team members, fostering a collaborative work environment.
  • Uphold brand standards in staff appearance and property maintenance.
  • Assist in strategic business planning for the hotel.
  • Be available for emergency situations as required.
  • Recognize the significance of corporate clients and collaborate closely with the sales team.
  • Perform other duties as assigned by management.

Qualifications:
  • Demonstrated management skills with the ability to delegate tasks effectively.
  • Willingness to work flexible hours, including weekends and holidays.