Part-Time Guest Services Representative

4 weeks ago


Loveland, Colorado, United States My Place Hotels Full time
Job Summary

We are seeking a highly organized and detail-oriented Guest Services Representative to join our team at My Place Hotel. As a key member of our front desk team, you will be responsible for providing exceptional guest experiences, ensuring seamless check-ins and check-outs, and managing reservations and financial transactions with accuracy.

Key Responsibilities
  • Guest Interaction: Welcome and greet guests with a warm and friendly demeanor, efficiently handling check-ins and check-outs, and accurately recording charges.
  • Guest Assistance: Serve as the go-to resource for guests, providing information about the hotel, amenities, and local attractions, and addressing and resolving guest concerns or complaints.
  • Telephone Management: Operate the phone system with proper etiquette, take and transfer calls, accurately record messages, and manage guest wake-up calls.
  • Financial Transactions: Complete credit card authorizations, accurately handle cash transactions, and provide change for guests.
  • Administrative Duties: Maintain organized records of the day's activities, including preparing the Night Audit Checklist, managing cash and call logs, and keeping the Front Desk Log up-to-date.
  • Safety & Security: Adhere to all safety and security protocols, regularly inspecting the property and ensuring outside lighting is functioning properly.
  • Loyalty Program Promotion: Actively promote the Stay Rewarded Loyalty Program to enhance guest loyalty and satisfaction.
  • Cleaning: Assist with cleaning tasks, such as laundry, cleaning and sanitizing common areas, and stocking supplies.
Requirements
  • Basic Computer Skills: Proficiency in Microsoft Office and basic computer applications.
  • Strong Communication Skills: Excellent verbal and written communication skills to interact effectively with guests and colleagues.
  • Organizational & Multi-Tasking Abilities: Ability to juggle multiple tasks while maintaining high standards of accuracy and organization.
  • Dependability & Professionalism: Reliability, professionalism, and consistency in your work are essential.
  • Attention to Detail: A meticulous approach to ensure accuracy in financial transactions and guest records.
Benefits
  • Competitive Pay: Part Time $15-$16
  • Monthly Bonus Potential
  • Flexible Scheduling: AM / PM Shift
  • Direct Deposit
  • Cross-Training
  • Growth Potential


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