Fitness Club Representative

2 weeks ago


Austin, Texas, United States Crunch Fitness Full time
Member Services Representative

Crunch Fitness is seeking a highly motivated and customer-focused Member Services Representative to join our team at Undefeated Tribe. As a key member of our front desk team, you will be responsible for providing exceptional service to our members and guests, ensuring a warm and welcoming environment that exceeds their expectations.

Key Responsibilities:
  • Deliver exceptional customer service to members and guests, consistently demonstrating a positive and friendly demeanor.
  • Assist with membership sales, retail, and tanning product sales, promoting membership privileges and services.
  • Check in members and guests, resolving any issues or concerns in a timely and professional manner.
  • Communicate special events and promotions to members and guests, ensuring they are informed and engaged.
  • Facilitate member requests and forward to management as needed, maintaining a professional and courteous disposition.
  • Be an expert in all club facilities, services, programs, and schedules, providing accurate information to members and guests.
  • Maintain a clean and organized work area, adhering to company standards.
Requirements:
  • Minimum 1 year of experience in a service-oriented position, preferably in a fitness or customer-facing environment.
  • Ability to communicate effectively, demonstrating proficiency in reading and writing skills.
  • Strong customer service orientation, with a focus on delivering exceptional member experiences.
  • CPR/AED certification required, with the ability to obtain within 30 days of hire.
Physical Requirements:
  • Ability to lift or move up to 50 pounds, with physical effort required for daily duties including prolonged standing and walking.
Compensation and Benefits:
  • $12-14/hour + commission, with opportunities for advancement and professional growth.
  • PTO, subsidized health insurance coverage, basic life and AD&D, HSA, short-term disability, and free gym membership.

Crunch Fitness is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We strive to create a welcoming and inclusive environment for all employees and applicants, and we prohibit discrimination and harassment of any type.



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