Clinical Team Leader

2 weeks ago

Christiansburg VA, United States National Counseling Group Full time

National Counseling Group is actively looking for a dedicated full-time Clinical Team Leader.

Under the general supervision of the local Operations Director, the Clinical Team Leader is tasked with implementing the CARE Model of Supervision across a designated geographic area or program for one or more ncgCARE Partners.

This position is classified as Tier 1 Leadership and is responsible for ensuring a positive staff experience, maintaining clinical excellence, and enhancing customer satisfaction within the department.

Key Responsibilities:

  • Oversees case assignments for the team.
  • Fosters and sustains community partnerships with stakeholders to guarantee service satisfaction and accessibility.
  • Conducts initial assessments in the absence of a clinical assessor.
  • Initiates contact with clients within 15 days of their first session.
  • Engages with all referring professionals within 30 days of the initial session.
  • Regularly reaches out to individuals and families, at least at intake and quarterly thereafter, to gather feedback on service satisfaction.
  • Provides crisis monitoring and tracking, including aftercare reviews.
  • Attends court hearings or client-related community meetings as necessary.
  • Monitors the caseload utilization of assigned team members.
  • Offers consultation for crisis situations to team members.
  • Reviews clinical documentation from team members and provides recommendations and approvals as needed.
  • Assists with the use and integration of electronic systems (EHR, HRIS, LMS).
  • Participates in service recovery activities as outlined by the complaint and grievance policy or as directed by the Site Director.

Employment Benefits:

  • Competitive salaries based on experience.
  • Health, Dental, and Vision Benefits.
  • Flexible Spending Account (FSA) / Health Savings Account (HSA).
  • Company-paid Basic Life Insurance.
  • Voluntary Supplemental Benefits, including Accident, Critical Illness, Short-Term Disability, etc.
  • 401k Plan.

Commitment to Diversity:

National Counseling Group and its affiliates are dedicated to providing equal opportunities for all individuals, regardless of race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.

We are committed to making reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities unless such accommodations would impose an undue hardship on our operations.

Experience Requirements:

Preferred: A minimum of 3 years of experience in a clinical role, with a solid understanding of ethical and legal practices in accordance with local guidelines, informed consent, the impact of behavioral health diagnoses, clinical service definitions and requirements, client welfare, clinician development, trauma-informed service delivery, cultural humility, and appropriate supervisory modalities.

Educational Requirements:

Required: A Master's degree or higher.

Licenses & Certifications:

Preferred: Supervisee in SW (VA), Resident in Counseling (VA), Licensed Clinical Social Worker, Licensed Professional Counselor.

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