Senior Food and Beverage Operations Manager

3 days ago


New York, New York, United States Original X Productions Full time

At Original X Productions, we are committed to delivering exceptional experiences for our guests. As a Senior Team Lead for our Food Services department at the NYC Flagship location, you will play a crucial role in ensuring that our Central Perk café meets the highest standards of quality, service, and customer satisfaction.

About the Role

This is a full-time position that offers a competitive salary of $23.00 per hour. The ideal candidate will have previous experience as a supervisor or Head Barista in a coffee shop, café, or similar environment, with strong knowledge of coffee brewing methods and manually operated espresso machines.

Duties and Responsibilities
  • Supervision and Team Leadership:
    • Member of the MOD (Manager on Duty) rotation
    • Oversee the daily operations of the coffee shop for the duration of assigned shifts
    • Lead and motivate the team to ensure high levels of performance and customer satisfaction
    • Train, mentor, and support new and existing Team Members
    • Assess the effectiveness of the team and provide feedback to management
  • Guest Service:
    • Ensure all Guests receive exceptional service and positive interactions
    • Address Guest inquiries, complaints, and feedback promptly and professionally
    • Maintain a welcoming and friendly atmosphere at the café
    • Handle cash transactions and fulfill orders
  • Café Operations Management:
    • Ensure the café is clean, well-organized, and properly stocked at all times
    • Maintain equipment and ensure it is in proper working order
    • Oversee café inventories
    • Timely communication with management of ordering needs
    • Additional duties as assigned
  • Quality Control:
    • Ensure compliance with health and safety regulations
    • Maintain high standards for coffee and food preparation
    • Assist with supervision to ensure product consistency is maintained
Requirements
  • Must be fully vaccinated against Covid-19
  • Must possess a valid NYS food handlers certificate
  • Must be able to remain in a standing, stationary position more than 75% of the time
  • Must be able to frequently move food service inventory and equipment weighing up to 50 pounds
  • Must be able to move about inside the retail coffee shop space
  • Must be able to work a variable schedule including evenings, weekends, and holidays

We offer a range of benefits, including health benefits, individual retirement account, commuter benefits, paid vacation and sick leave, and opportunities for growth and advancement. If you are passionate about delivering exceptional experiences and have a commitment to excellence, please consider joining our team.



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