Customer Support Associate

3 days ago


Huron, South Dakota, United States First National Bank Full time

Are you a customer-centric professional looking for a challenging and rewarding role? Do you have experience handling cash transactions and working with systems? If so, we invite you to apply for the Customer Support Associate position at First National Bank in Huron. As a key member of our customer-facing staff, you will play a vital role in delivering exceptional banking experiences to our clients.

About the Job

This position requires a strong focus on customer service and support. You will be responsible for processing transactions, assessing customer needs, and introducing new products and services. Strong communication and time management skills are essential for success in this role.

Responsibilities
  • Process transactions accurately and efficiently, including cash checks, accepting deposits and loan payments, and processing withdrawals.
  • Assess customer needs and introduce new products and services, including credit cards and savings bonds.
  • Make sales referrals and suggest alternate channels to cross-sell products and services.
  • Build trust relationships, customer loyalty, and satisfaction by going above and beyond.
  • Comply with regulatory requirements and manage risk in every transaction to prevent losses.
  • Resolve customers' issues and provide relevant information.
Requirements and Qualifications
  • A High School diploma or greater is required.
  • Experience handling cash transactions and working with systems is necessary.
  • Strong communication and time management skills are essential.
  • Candidate must be customer satisfaction-oriented, detail-focused, and mathematically skilled.
Compensation

The estimated salary for this position is $40,000 - $55,000 per year, depending on experience. We also offer a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a competitive 401(k) match.



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