Customer Service Associate

6 days ago


Huron, Ohio, United States Disability Solutions Full time

Job Title: Customer Service Associate - Relationship Builder

About Us:

Civista Bank is dedicated to improving the financial lives of our employees and shareholders, making a difference in the communities we serve.

Job Description:

We are seeking a highly skilled Customer Service Associate to join our team. The ideal candidate will have 3-5 years of previous teller experience and excellent oral, written, and presentation skills. As a key member of our team, you will be responsible for maintaining and building customer relationships by providing exceptional customer service. This includes processing transactions, assessing customer needs, recommending products, referring partners, and creating an exceptional customer experience.

Key Responsibilities:

  1. Daily engagement with customers to build relationships, process transactions, and assess customer needs.
  2. Develop an expansive knowledge of products and services to fulfill customer needs and drive sales production.
  3. Ensure operational tasks are followed and completed daily, maintain cash levels within established guidelines, and communicate effectively internally and externally.
  4. Understand and encourage the use of technology in everyday banking interactions, including teaching customers how to use mobile banking, online banking, and other digital tools.

Requirements:

  • 3-5 years of previous teller experience required.
  • Excellent oral, written, and presentation skills.
  • Detail-oriented with the ability to work under deadlines with frequent interruptions.
  • High school diploma or equivalent required.
  • Above-average knowledge of technology and willingness to adapt to new software technologies.

Salary Information:

The estimated salary for this position is $45,000 - $65,000 per year, depending on experience. We offer competitive compensation and benefits packages, including health insurance, retirement plans, and paid time off.

About Our Benefits:

At Civista Bank, we value our employees' well-being and offer a comprehensive benefits package that includes:

  • Health insurance with medical, dental, and vision coverage.
  • Retirement plans, including a 401(k) matching program.
  • Paid time off, including vacation days, sick leave, and holidays.
  • Professional development opportunities, including training and education programs.


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