Account Resolution Specialist

1 week ago


Cedar Rapids, Iowa, United States GreatAmerica Financial Services Full time
Job Title: Account Resolution Specialist

GreatAmerica Financial Services is a leading provider of equipment financing solutions to businesses across the United States. Our company culture is built on a principle-centered approach, emphasizing customer satisfaction and team collaboration.

Job Summary:

We are seeking a highly skilled Account Resolution Specialist to join our Collections Team. The successful candidate will be responsible for handling outbound and incoming communication related to outstanding delinquent lease payments. This role requires strong analytical and problem-solving skills, as well as excellent written and verbal communication skills.

Key Responsibilities:
  • Contact and collect accounts 10-60 days past due to arrange for timely payments
  • Process phone calls, internal inquiries, meetings, and other requests simultaneously
  • Process research and correspondence in relation to customer disputes and collection problem inquiries
  • Work in a team-based environment that includes customer support from inbound calls and outbound calling on both internal and external customers
  • Determine why customers are delinquent and overcome obstacles to ensure payment
  • Expectation to work 30 accounts per day
  • Lives the GFSC principles and is involved in cross-functional team efforts/training as required
Requirements:
  • Associates Degree or Bachelor's degree in Business, Marketing, or related field is preferred or equivalent education/experience
  • Collection experience in financial services or leasing equivalent, preferred not required
  • Demonstrated ability to perform in a high-intensity, customer-focused environment
  • Proven track record of excellent written and verbal communication skills and negotiation skills
  • Ability to research, analyze, and resolve problems
  • General math and computation skills-oral
  • People Skills
  • Ability to follow processes and procedures
  • Ability to effectively process high-volume incoming/outgoing phone calls
What We Offer:
  • Competitive Compensation
  • Monthly Bonuses for Eligible Employees
  • 401(k) and Company Match
  • Annual Profit Sharing
  • Paid Time Off
Benefits:
  • Paid Vacation - starting at 80 hours annually for employees in their first year of service
  • Paid Sick Days - Ten (10) per year with a conversion option for unused time
  • Ten (10) Paid Holidays per year
  • Gym Reimbursement
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Short-Term and Long Term Disability
  • Company Paid Life Insurance
  • Flexible Spending Accounts (FSA)
  • Health Savings Accounts (HSA)
  • Employee Assistance Program
  • Parental Leave
Education and Career Planning Benefits:
  • Tuition Assistance
  • Networking Opportunities
  • Leadership Development Opportunities
Perks:
  • Paid Parking
  • Service Awards
  • Hybrid work arrangements
  • Business casual environment
  • A strong organizational culture focused on our greatest asset: you


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