Front Desk Representative

1 day ago


Rosemont, Illinois, United States Highgate Hotels Full time
Job Title: Front Desk Agent

Highgate Hotels is seeking a skilled and friendly Front Desk Agent to join our team. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Responsibilities:
  • Answer guest inquiries and provide information on hotel services, amenities, and local attractions.
  • Process guest check-ins and check-outs, ensuring accuracy and efficiency.
  • Manage room assignments, key cards, and other guest-related tasks.
  • Handle guest complaints and resolve issues in a professional and courteous manner.
  • Maintain a clean and organized front desk area, ensuring a positive first impression for our guests.
  • Collaborate with other departments to ensure seamless guest experiences.
Requirements:
  • High school diploma or equivalent required.
  • Previous experience in a hotel or customer service role preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Basic computer skills and knowledge of hotel software systems.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


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