Customer Service Representative

4 days ago

Rosemont, Illinois, United States Life Fitness Full time
About the Opportunity

We are seeking a highly skilled and customer-focused individual to join our Customer Service and Support team as a Technical Customer Support Associate. In this role, you will be responsible for providing exceptional support to our customers, responding to their inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities
  • Respond to customer contacts via phone, email, and fax, providing accurate and timely information to resolve their issues.
  • Explain and administer company policies and procedures related to customer service, including warranty policies, parts credits, and return policies.
  • Communicate effectively with internal customers, including management, field service, and supply chain teams, to ensure issues are escalated and resolved.
  • Assist customers with part orders and other requests using Oracle and other software, including data-entry of customer numbers, part numbers, and quantities.
  • Monitor Oracle Business Intelligence to assess daily open order reports and resolve any open and back-order issues or orders with an on-hold status.
Requirements
  • Minimum 2 years of experience in a customer service and/or call center environment, dealing with external customers.
  • Technical experience in repairs and/or help-desk support in diagnosing repairs of electro-mechanical equipment is highly preferred.
  • Mechanical aptitude or good understanding of mechanics is preferred.
  • Familiarity with fitness equipment and parts is a plus, but not required.
  • Excellent verbal and written communication skills.
  • High level of detail orientation.
  • Experience with Microsoft Word, Excel, and Oracle is preferred.
  • Projects a positive, proactive, and helpful attitude.
  • Takes initiative to complete tasks with urgency and accuracy.
  • Detail-oriented with a strong ability to recognize parts and part numbers.
  • Participates as a team player.
  • Able to deal with a fast-paced environment with a high volume of contacts on a consistent basis.
  • Able to multi-task successfully.
  • Able to work independently with minimal direct supervision.
  • Responds to customers and colleagues in a professional and courteous manner.
  • Must be flexible and adapt quickly to change.
  • High school diploma or GED required; Bachelor's degree preferred.
What We Offer

Life Fitness takes pride in our talented employees and believes in providing opportunities for further growth and advancement. We encourage you to test your strengths, push your limits, and unleash your potential. If you feel the position is right for you, we invite you to apply. We'll work with you closely to support you throughout the hiring process.

Life Fitness is an affirmative action-equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply. Life Fitness complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.

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