Customer Service Ambassador
4 weeks ago
Shea Properties is seeking a highly skilled Customer Service Representative to join our team. As a key member of our community, you will be responsible for providing exceptional customer service to our residents, vendors, and the general public.
Job SummaryThe Customer Service Representative will coordinate and facilitate customer service requests, provide backup to team members, and complete special projects as directed by management staff. This role requires excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.
Key Responsibilities- Respond to resident inquiries and provide courteous customer service
- Complete maintenance work orders and service requests from residents
- Coordinate requests from residents for specialized services such as mail pickup, plant watering, and pet feeding
- Update and maintain a directory of local services and provide information to assist residents
- Track telephone calls to residents, including follow-up calls and welcome calls
- Order tickets to events, make restaurant reservations, and arrange transportation as requested by residents
- Accept delivery of packages and deliver to apartments as requested by residents
- Provide referral services to outside vendors for maid service, car detailing, and babysitting
- Plan and organize resident functions, including setup and execution
- Coordinate the preparation of resident event flyers with the marketing department
- Communicate events through various channels, including activity boards and social media
- Develop and maintain relationships with local businesses and vendors
- Purchase and maintain hospitality supplies within the annual budget
- Review websites and retain pertinent articles for resident perusal
- Operate and understand property software, including YARDI and Yieldstar
- Assist with tours and leasing apartments as directed by the Assistant Community Manager or Community Manager
- Handle resident complaints and direct them to the Assistant Community Manager or Community Manager when necessary
- Demonstrate initiative, professionalism, personal awareness, integrity, and confidentiality in all areas of performance
- Effective written and oral communication skills
- Time management and organization skills
- Customer service experience in a property management, hospitality, retail, or real estate industry
- Familiarity with Microsoft Office products, including Word, Excel, and Outlook
- High School Diploma or equivalent
The Customer Service Representative works on-site at an apartment community and interfaces with external/internal customers, residents, and vendors on a regular basis. The position's work schedule varies depending on the property, and hours and scheduled may change based on the needs of the community. The position requires flexibility with availability, including weekend days.
Shea Properties is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.
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