Senior Ambassador

3 weeks ago

Seattle, Washington, United States Abbott Laboratories company Full time
About Abbott

Abbott is a global healthcare leader that empowers people to live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines.

We're committed to creating breakthrough science to improve people's health. Our 114,000 colleagues serve people in more than 160 countries, working together to make a meaningful difference in the lives of others.

Working at Abbott

At Abbott, you'll have the opportunity to do work that matters, grow, and learn, care for yourself and family, be your true self, and live a full life. You'll also have access to:

  • Career development with an international company where you can grow the career you dream of.
  • Free medical coverage for employees* via the Health Investment Plan (HIP) PPO.
  • An excellent retirement savings plan with high employer contribution.
  • Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity

This position works out remotely in the Diagnostics Division, empowering smarter medical and economic decision-making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott's diagnostics instruments, providing lab results for millions of people.

We're looking for a skilled Ambassador to represent Abbott and the Abbott Diagnostics Division (ADD) brand to the customer, operating as the primary account management contact with key strategic (landmark) customer accounts.

Key Responsibilities

The Ambassador will be responsible for:

  • Improving customer satisfaction of current Landmark accounts to drive better retention rates, increase Abbott's ability to value expand, and build and manage Abbott's reputation to ensure the customer would act as a reference as needed to potential new customers.
  • Driving customer loyalty by resolving customer issues, supporting operational business reviews with key lab contacts.
  • Assessing customer operations and identifying opportunities for operational/service improvement.
  • Working with Enterprise Account Managers (EAM) to renew business early or extend contract to block the competition (focused on lab partnerships).
  • Developing and executing existing account plans to ensure customer satisfaction and drive value expansion opportunities.
  • Executing via sales process on value expansion opportunities identified by EAM.
  • Elevating all customer challenges immediately as needed in partnership with the service organization.
  • Effectively supporting technical needs of the laboratory and influencing new solutions buying decisions.
  • Supporting implementation process on new landmark account, through:
    • Direct support of project ordering, instrument installation, assay validation with technical partners.
    • Participating in hyper care activities.
    • Taking ownership of account and customer relationship post-implementation.
Position Scope

The Ambassador will represent Abbott and the ADD brand to the customer with emphasis on laboratory management, interacting with Sales colleagues, Area/Regional Marketing, Customer Support Center, and Technical Service. This position is a very visible and will influence customer purchase decisions, making decisions on reagent utilization on integrations and troubleshooting product replacement, considering financial and customer implications as part of decision-making.

The Ambassador will also be responsible for accurate documentation of customer complaints and the actions taken to resolve those concerns, exhibiting high levels of integrity, honesty, keeping commitments, and presenting information completely and accurately to both internal and external customers.

Monitor and maintain customer satisfaction through direct contact, adhering to safety guidelines, policies, and procedures.

Required Qualifications

Bachelor's degree or equivalent relevant experience required.

Preferred Qualifications

Bachelor's degree in Bio Medical/Engineering/Electrical/Mechanical/Medical Technology or Commercial is preferred.

Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at, on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is $72,145, in specific locations, the pay range may vary from the range posted.

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