Senior Sales and Marketing Specialist

3 days ago


Fremont, California, United States Lanner Electronics USA Inc Full time
Job Overview

The Senior Sales and Marketing Specialist will be responsible for managing and leading all communication with customers related to conflict resolution, orders and returns, agreements, and recommending solutions. This individual will play a key role in keeping current clients satisfied and delivering exceptional client service on a daily basis.

Key Responsibilities
  • Utilize relationship development, sales skills, product knowledge, and inventory management knowledge to drive business growth.
  • Serve as the lead point of contact for any and all matters specific to customer accounts.
  • Maintain good business relationships, provide prompt customer service, and increase customer satisfaction.
  • Manage all communication with customers including conflict resolution, pricing negotiation to maximize profits, contract review and negotiation, orders and RMA returns.
  • Create and conduct effective presentations that inspire prospective customers to partner with Lanner Electronics USA Inc.
  • Maintain accurate and comprehensive records of activities such as sales calls, presentations, and follow-up in Company's CRM.
  • Lead or assist new business development and market projections with other departments to work out sales strategies.
  • Work closely with project management team, quality team, and customers to identify successful quality standards and expectations.
  • Resolve order and inventory problems by investigating data and history, identifying alternate means for filling orders.


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