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Bilingual Customer Service Representative
1 month ago
Cranial Technologies is seeking a highly skilled Bilingual Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to families, healthcare providers, and insurance companies over the phone.
Key Responsibilities:
- Provide outstanding customer service to families and healthcare providers
- Accurately enter patient registration information and initial appointment scheduling
- Coordinate information between referring physicians, insurance companies, and our treatment clinics
- Review cost share amounts, co-payments, and financial responsibility with families
- Handle variable call-volume on multiple queues, averaging 40 to 70 calls a day
Requirements:
- Spanish required
- 1-2 years' customer service or related experience
- 1-2 years' experience with computer software
- Exceptional communication and phone etiquette skills
- Ability to work with people from diverse backgrounds
- Proactive mindset with the ability to absorb new information in a timely manner
- Professional demeanor in both written and spoken communication
We offer a comprehensive benefits package, including medical, vision, and dental insurance, 401k retirement plan, and paid time off.