Guest Services Supervisor

3 weeks ago


Lead, South Dakota, United States Spearfish Canyon Lodge Full time
Position Overview

Compensation and Benefits:

  • Performance-based bonuses
  • Comprehensive dental coverage
  • Employee discounts available
  • Complimentary uniforms provided
  • Paid time off included

Spearfish Canyon Lodge is seeking a dedicated Guest Services Supervisor to enhance our operations. The ideal candidate will foster a professional, efficient, and inviting environment for both guests and staff, ensuring an elevated experience for all.


Key Responsibilities:
  • Exhibit a professional, composed, and organized presence that aligns with the lodge's image.
  • Maintain a warm, welcoming, and approachable attitude.
  • Demonstrate the ability to manage multiple tasks effectively in a dynamic setting.
  • Pay close attention to detail regarding reservations and both verbal and non-verbal communication.
  • Collaborate with all departments, recognizing that every team member contributes to our collective success.
  • Supervise the Front Desk team and manage staffing needs as they arise.

Additional Duties:
  • Proficiently operate Front Desk equipment, including phones, cash registers, and computer systems.
  • Ensure guest and property security by managing room keys, verifying guest identities, and adhering to credit card protocols.
  • Complete necessary documentation for front desk operations, including registration forms and financial reports.
  • Utilize upselling techniques to promote room sales and enhance guest reservations.
  • Advocate for the lodge's dining and adventure offerings to enrich guest experiences.
  • Possess comprehensive knowledge of local hiking trails and nearby attractions.

Qualifications:
  • Preferred 3 years of supervisory experience in a relevant field.
  • Must be of legal age to serve alcohol.
  • Availability for weekends and holidays is essential.
  • Compensation ranges from $17 to $20 per hour, depending on experience.
  • Potential for a monthly bonus of $125.


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