Vehicle Control Representative

4 weeks ago


Oklahoma City, Oklahoma, United States The Hertz Corporation Full time

The Vehicle Control Representative at The Hertz Corporation ensures timely resolution to overdue rental contracts by determining, proposing, and executing an appropriate and timely resolution for each customer.

Key Responsibilities:

  • Review and resolve overdue rental files in a timely manner within established guidelines.
  • Document contract and vehicle information within appropriate systems, including vehicle location(s), conversations, and research.
  • Research renter status, including contact methods.
  • Prepare file for theft process, including researching, and completing checklist.
  • Work with Locations and Corporate Security to resolve contracts.
  • Assign vehicles to vendors, as appropriate.

Requirements:

  • Experience in customer service, collections, or a call center environment.
  • Previous Car Rental experience, preferred.
  • Excellent verbal and written communication skills.
  • Ability to work independently.
  • Demonstrated attention to detail.

Benefits:

  • Up to 40% off the base rate of any standard Hertz rental.
  • Paid Time Off.
  • Medical, Dental & Vision plan options.
  • Retirement programs, including 401(k) employer matching.


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