Medical Front Desk Coordinator

1 month ago


Summerville, South Carolina, United States Gather Health Full time
About the Role

We are seeking a highly organized and motivated Medical Front Desk Receptionist to join our team at Gather Health. As a Practice Operations Partner, you will be the first point of contact for our patients and will play a critical role in ensuring the smooth operation of our clinic.

Key Responsibilities
  • Welcome patients and communicate their arrival to the relevant care-team members
  • Handle incoming calls and messages, and address or triage requests such as appointment scheduling, form completion, medication refills, etc.
  • Initiate outbound administrative requests by phone and in writing, such as medical record requests and specialty appointment booking
  • Sort and triage incoming mail and faxes, including scanning and e-filing documents
  • Provide information and facilitate office tours for patients interested in joining our practice
  • Assist the Practice Operations Manager with administrative tasks, such as ordering of supplies, scheduling, etc.
  • Verify patient insurance via phone or online and collect applicable copays for services
  • Assist with scheduling follow-up appointments and referral appointments
  • Assist with scheduling transportation for our patients
  • Prepare and submit accurate insurance claims within the required timeframes
  • Resolve claims issues with third-party insurance carriers and facilitate requested information in a timely fashion
  • Engage with patients and their family members/caretakers to resolve claim issues and other insurance hurdles
  • Provide additional documentation needed for timely claims processing, by conducting research and preparing for appeals
  • Provide support to colleagues as needed in a team-based environment to ensure our patients receive the highest quality of service and care possible
Requirements
  • High school diploma or G.E.D.
  • Minimum of two years of experience working a front desk function in a medical clinic
  • Strong interpersonal skills with experience working in settings requiring frequent communication via phone and in-person
  • Experience with basic office tools such as email, Outlook calendar, etc.
  • Strong verbal, written, and reading comprehension skills in English
  • Ability to work physically in a clinic 8am to 5pm Monday through Friday
  • Ability to work for any employer in the United States
Preferred Requirements
  • Strong knowledge of Medicare billing and CPT coding
  • Experience with Athena or another Electronic Health Record software
  • Experience working in a primary care setting
  • Experience with seniors, under-served populations, individuals with disabilities or other complex social needs
  • Bilingual in English & one of the following other languages: Spanish, Vietnamese, Haitian Creole, Cape Verdean
What We Offer

Gather Health is a mission-based organization that is passionate about changing the way seniors experience primary care. We offer a competitive salary and benefits package, including paid time off, 11 paid holidays, medical insurance coverage, short and long-term disability insurance, basic life insurance coverage, and a 401K plan with 100% match up to 4% of income.

We are an Equal Opportunity Employer and welcome applications from diverse candidates. If you are a motivated and organized individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.



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