Service Desk Specialist

3 days ago


Eden Prairie, Minnesota, United States Aludec Full time
About the Opportunity: Join Aludec's dynamic team as a Service Desk Specialist in a fast-paced manufacturing environment. This role offers a unique chance to develop your customer service skills while working with cutting-edge technology.

**Key Responsibilities:**
  • Process and manage customer orders efficiently
  • Effectively communicate with customers and internal stakeholders
  • Solve complex problems and escalate when necessary
  • Develop and implement process improvements to enhance customer satisfaction
  • Maintain accurate records and reports

Requirements:
  • At least 2+ years of experience in a customer-facing role, preferably in manufacturing
  • Excellent problem-solving and analytical skills
  • Proficiency in MS Office applications, especially Excel
  • Strong communication and interpersonal skills
  • Able to work in a fast-paced environment and adapt to changing priorities

**What We Offer:**
  • Competitive salary: estimated $55,000 - $70,000 per year
  • Health, dental, and vision insurance
  • 401(k) plan with company match
  • Generous paid time off

**Work Schedule:** Monday to Friday, 5:00 AM to 1:30 PM or 5:30 AM to 2:00 PM (8 hours/day, excluding a 30-minute unpaid lunch break)

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