Operations Manager

2 months ago


Washington, United States Hard Rock International Full time
About the Role

We are seeking a highly skilled and experienced Operations Manager to join our team at Hard Rock International. As a key member of our cafe leadership team, you will be responsible for driving business growth and excellence in our cafes.

Key Responsibilities
  • Financial Management: Oversee departmental P&L expense lines, ensuring alignment with business objectives and brand standards.
  • Team Development: Mentor and coach hourly staff members to become Hard Rock brand ambassadors and industry-leading customer service stewards.
  • Labor Scheduling: Manage labor schedules in line with the cafe's budget and forecast models.
  • Departmental Leadership: Successfully run a department and/or cost center, ensuring seamless execution of all systems and processes.
  • Collaboration: Partner across all departments to support the team in delivering all products and services to Hard Rock's brand standards.
  • Guest Experience: Foster an environment of customer service where all team members prioritize guest satisfaction.
  • Performance Management: Clearly define goals and expectations for team members, holding them accountable for successful performance.
  • Staff Development: Support staff development and advancement along well-defined career paths.
  • Learning and Development: Develop, implement, and execute learning and developmental programs to drive continuous improvement and employee retention.
Requirements
  • Experience: 3+ years in an Operations Managerial role with high-volume exposure in a casual-themed, full-service restaurant.
  • Skills: Ability to learn and bring 'out of the box' ideas to the team, genuine enthusiasm for serving people, excellent verbal and written communication skills, high level of business acumen, and strong problem-solving skills.
About Us

Hard Rock International is an equal opportunity employer, committed to fostering an inclusive workplace culture. We welcome and encourage applications from people with disabilities and strive to provide reasonable accommodation when requested.



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