Guest Experience Coordinator

2 weeks ago


Washington, Virginia, United States The Inn at Little Washington Full time
Job Summary

The Inn at Little Washington is seeking a Front Desk Agent to deliver exceptional guest service, manage front desk operations, and collaborate with our culinary and FOH teams. As a key member of our staff, you will have the opportunity to create memorable experiences for our discerning guests and become part of a legacy that embodies excellence and hospitality.

Responsibilities
  • Provide 5-Star, 5-Diamond guest service, responding to guest inquiries and resolving any issues promptly.
  • Manage check-in/check-out processes, ensuring accurate room assignments and timely payment processing.
  • Collaborate with the Housekeeping and Engineering departments to maintain optimal room availability and cleanliness.
  • Maintain a comprehensive knowledge of the Inn's history, amenities, and surrounding areas to assist guests with their queries.
Requirements
  • 1-2 years of front desk or restaurant host/service experience.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and work in a dynamic environment.
  • Familiarity with Microsoft Office Suite.
Estimated Salary: $45,000 - $60,000 per yearBenefits
  • Health, vision, and dental insurance (full-time employees).
  • Paid time off (full-time employees).
  • 401(k) retirement plan with match.
  • On-the-job training and employee education allowance.
  • Competitive pay and referral bonuses.
About The Inn at Little Washington

Located in the foothills of the Blue Ridge mountains, The Inn at Little Washington offers an unparalleled dining experience and luxurious accommodations. We strive to exceed our guests' expectations, and we seek dedicated individuals to join our team.



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