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Field Account Manager

1 month ago

SaintChaptes, Occitanie, United States American Business Forms Full time
Job Title: Field Account Manager

At American Solutions for Business, we are seeking a highly motivated and detail-oriented Field Account Manager to play a key role in providing exceptional support to our sales team. As an employee-owned company, we pride ourselves on helping people live their American dream.

Job Summary:

The Field Account Manager will be responsible for delivering quality and efficient support to our sales associates, assisting with marketing strategies, and playing a pivotal role in product sourcing. The ideal candidate will have experience working in the print and promotional industry, excel in client interaction, and possess a keen eye for detail.

Key Responsibilities:
  • Provide service support to assigned sales associates and their clients, receiving orders, answering related questions, and resolving issues.
  • Learn print and promotional terminology and specifications, details, and industry standards.
  • Obtain quotes from vendors for new or repeat orders.
  • Process PeopleSoft order entry and submission of orders to vendors on a daily basis.
  • Follow up with vendors to verify order receipt and ensure client delivery timeline is met.
  • Track order from production schedule to delivery date of product(s) through use of workflow management system.
  • Proof all acknowledgements for correct specifications, costs, and ship dates.
  • Provide communication to sales and/or customer regarding status of orders, estimated time of arrival (ETA), and tracking information.
  • Responsible for order and product inventory; receive and forward documentation and appropriate information to inventory and sales support teams for receipt completion.
  • Manage ACEs (our online technology/customer online stores) orders and backorders. Communicate with vendors and customers regarding substitutions or cancellations.
  • Follow up with vendor and billing service representative on status of all aged open orders.
  • Work closely with sales associate and other account managers to identify or obtain new clients and develop existing client base utilizing ACES site maintenance in Admin, sales associate marketing endeavors, and other electronic tools to increase growth effectiveness and increase efficiencies.
  • Prepare information for credit memos.
  • Manage and take action to reduce accounts receivable aging.
  • Ensure thorough understanding of product pricing through use of the ASB negotiated pricing practices.
  • Research and assist in the resolution of problems such as short pays, overpays, delivery errors, and other issues on a daily basis.
  • Utilize industry association tools to aid in locating products or sourcing for new ideas. Gather information to create and assist in customer presentations.
  • Provide well-rounded client services to include print and/or promotional products.
  • Participate and provide feedback on account-related meetings and conference calls.
  • Occasional day and/or overnight travel is required to attend conferences and other vendor tradeshows scheduled throughout the year.
  • Provide updates to sales associate by consolidating, analyzing, and providing reports on 1) sales vs projection results, 2) daily action summaries, 3) commission summaries, and 4) aging inventory. Assist in the resolution of discrepancies as needed.
  • Identify, build, and strengthen professional relationships with external and internal customers, vendors, and clients.
  • Serve as a resource and provide account-related training to expanded service specialists.
Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

Required: High school diploma or general education degree (GED); plus, a minimum of four years' experience or education in customer service, accounting, or inventory control and two years' experience as an expanded services coordinator or combination of both. Preferred: Associate degree in business management, or sales and marketing preferred; as well as four or more years' company or industry experience or an equivalent combination of the two.

Competencies:

Customer/Client Focus. Communication Proficiency Flexibility Problem Solving/Analysis. Organizational Skills Teamwork Orientation Time Management. Technical Capacity Project Management

Language Skills:

Ability to read and interpret documents such as procedure manuals, purchase orders, vouchers, and invoices. Must be able to effectively write routine reports and correspondence. Ability to speak effectively with vendors, customers, fellow employees, management, and Sales Associates of organization.

Mathematical Skills:

Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.