Hospitality Operations Manager
3 weeks ago
About Great Wolf Resorts
At Great Wolf Resorts, we're committed to providing exceptional experiences for our guests. Our team of dedicated professionals works together to create a fun and memorable environment for families to relax and recharge.
Job Summary
We're seeking an experienced and motivated Hospitality Operations Manager to join our team. In this critical role, you'll be responsible for overseeing the day-to-day operations of our resort, ensuring that our guests receive the highest level of service and that our facilities are safe, clean, and well-maintained.
Responsibilities
- Guest Services and Department Oversight
You'll be responsible for overseeing the Guest Services, Housekeeping, Food & Beverage, Aquatics, Cub Club, and Retail Departments, ensuring that they're operating efficiently and effectively to meet our guests' needs.
Leadership and Team Development
You'll work closely with our Directors to develop and implement strategies to improve our operational performance, drive guest satisfaction, and increase revenue.
Financial Management
You'll be responsible for managing our resort's financial performance, including budgeting, forecasting, and analyzing variances to ensure we're meeting our financial objectives.
Customer Service and Quality Standards
You'll ensure that our guests receive exceptional service and that our facilities meet our high quality standards.
Physical Requirements
You'll be required to lift up to 20 lbs., bend, stretch, and twist, and stand or sit for long periods of time.
Requirements
- Leadership Experience
You'll need a minimum of 5 years of leadership experience in hospitality, preferably at a department/division director level.
Education and Skills
You'll need an Associate's degree in Hospitality, Business, or a related field, and proficiency in Microsoft Office Suite.
Additional Qualifications
You'll need a minimum of 2 years of experience developing and implementing annual budgets, forecasting revenues and expenses, and generating plans to meet expected margins.
Physical Demands
You'll need to be able to lift up to 20 lbs., bend, stretch, and twist, and stand or sit for long periods of time.
What We Offer
We offer a competitive salary range of $60,000 - $90,000 per year, depending on experience, as well as opportunities for growth and development within our company.
How to Apply
If you're a motivated and experienced hospitality professional looking for a new challenge, please submit your application, including your resume and a cover letter, to our online portal.
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