Housing Specialist
6 days ago
We are seeking a skilled Housing Specialist to join our team at the Housing Authority of New Orleans. This role is responsible for delivering exceptional customer service and performing a variety of case management functions related to the HCV/Section 8 program.
Key Responsibilities- Deliver superior customer service to participants, landlords, and other stakeholders;
- Perform admissions, re-certifications, interim adjustments, rent increases, leasing, portability, project-based, and single-room occupancy voucher program requirements;
- Investigate and resolve participant and landlord complaints;
- Communicate with applicants, participants, landlords, and co-workers in a courteous and professional manner;
- Provide information on status of rent, damage claims, property inspections, provisions of the lease and contract, program regulations, Housing Authority policies, and procedures;
- Enter correct information and forward accurate and timely 50058 form for submission to HUD;
- Process and review Section 8 PB program applicants; verify completeness and accuracy of information;
- Schedule Housing Quality Standards (HQS) inspections; update database and other files;
- Monitor and maintain the PB vacancy report, supporting documentation for the program, contracts, and other activity reports;
- Communicate with Site Managers, and relay information on property vacancies, transfers, and eligibility and availability information;
- Perform associated administrative support duties;
- Bachelor's degree and Housing Choice Voucher Specialist Certification is preferred;
- Two years of college coursework and three years of experience in public housing, Section 8, case management, apartment management;
- Comprehensive knowledge of HUD HQS, inspection procedures, and Housing Authority Section 8 policies and procedures;
- Excellent communication and interpersonal skills;
- Ability to complete complex and detailed tasks in a timely manner;
- Ability to plan and prioritize duties;
The estimated salary for this position is $ $55,000 - $65,000 per year, based on market rates and the level of experience required. This salary range is competitive with similar positions in the industry.
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