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Service Excellence Apprenticeship
2 months ago
Position Overview:
We are seeking motivated individuals who aspire to become future leaders within our organization. You will have the opportunity to engage with various aspects of our operations, demonstrating your ambition and commitment to building a rewarding career.
Compensation and Benefits:
We offer a competitive salary along with a comprehensive benefits package, which includes:
- 22 days of annual leave
- Biannual employee bonus
- Discounts across the Travis Perkins Group
- Access to numerous online discounts at leading retailers
Our working hours are designed to promote a healthy work-life balance, allowing you to enjoy your weekends and public holidays.
Training and Development:
From day one, you will receive support in your professional growth. You will participate in our Certificate in Merchanting Program, a 12-month apprenticeship designed to equip you with the skills necessary for success in your role. Throughout your apprenticeship, you will explore:
- Our commitment to safety within the workplace
- The products and services we offer
- What sets us apart and maintains our status as the preferred choice for our customers
Our apprenticeship programs prioritize your development, incorporating study time into your work schedule to help you achieve your qualifications without compromising your work-life balance. You will benefit from a robust support network, including one-on-one coaching, mentoring, and specialized training to advance your career.
Daily Responsibilities:
In this role, you can expect to:
- Engage with customers at our service counter, fostering strong relationships that encourage repeat business
- Assist customers with their purchases by providing product information, preparing quotes, and processing orders
- Collaborate with a friendly team to deliver the exceptional service our customers expect
Ideal Candidate:
We are looking for individuals who:
- Understand the principles of excellent customer service and how to deliver it
- Can build relationships with people at all levels and thrive in a sales environment
- Are eager to learn, grow, and expand their knowledge
- Are comfortable with technology and enthusiastic about participating in our digital transformation
Despite our size, we maintain the values of a family-run business and the ambition of a forward-thinking company. We take pride in being recognized as one of the UK's Top Employers consistently.
