Service Advisor Lia Toyota Northampton

1 week ago


Northampton, Massachusetts, United States The Lia Group Full time
{"title": "Service Advisor", "subtitle": "Lia Toyota Northampton", "content": "

We are seeking a skilled Service Advisor to oversee the flow of our Drive Lane, ensuring customers receive prompt, courteous, and effective service.


As a Service Advisor, you will take ownership of the customer's experience by communicating all repair information and recommendations from the technician to the customer.


You will provide concierge support for all owner inquiries, whether phone or in person, to assure a positive customer experience.


Key responsibilities include ensuring the daily inventory of technicians' time is consistently sold to service customers and distributing work between technicians efficiently.


Benefits include medical, dental, and vision coverage, a 401K plan with employer match, continued education, and paid time off.


About us: The Lia Group is a family-owned business with a long history of success and growth, providing a continuous opportunity for development.


We are committed to supporting our communities through volunteerism and fundraising efforts for local charities and non-profit organizations.

", "requirements": ["High school diploma or equivalent", "Excellent customer service skills", "Basic computer skills", "Positive, friendly attitude", "Excellent oral and written communication skills", "Clean and valid driver's license"], "responsibilities": ["Oversee flow of Drive Lane", "Take ownership of customer's experience", "Provide concierge support", "Ensure daily inventory of technicians' time", "Distribute work between technicians efficiently"], "benefits": ["Medical, dental, and vision coverage", "401K plan with employer match", "Continued education", "Paid time off"]}

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