Outbound Call Center Systems Specialist

3 weeks ago


Oklahoma City, Oklahoma, United States Trinity Employment Specialists Full time
About the Role

The Communications System Coordinator at Trinity Employment Specialists is a critical role that supports the success of our outbound call center operations. As a Technical Operations Manager, you will be responsible for administering and supporting CRM and ACD/dialer systems, configuring systems to meet business goals, and managing user access and troubleshooting technical issues.

Responsibilities:

  • Provide ongoing administration and support for CRM and ACD/dialer systems.
  • Configure systems to align with business goals and outreach strategies.
  • Manage user access and troubleshoot technical issues.
  • Collaborate with IT teams to resolve technical challenges.

Requirements:

  • Bachelor's degree in Information Technology, Communications, or a related field.
  • 2+ years of experience in CRM and ACD/dialer administration, technical support, or system management.
  • Demonstrated experience with call list management and creation.
  • Strong problem-solving and analytical skills.
  • Excellent communication skills.

The estimated salary for this role is $80-$100K per year, with competitive benefits. If you are a motivated professional looking to make a difference in the field of communications, we encourage you to apply for this exciting opportunity.



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