Outbound Call Center Systems Specialist
3 weeks ago
The Communications System Coordinator at Trinity Employment Specialists is a critical role that supports the success of our outbound call center operations. As a Technical Operations Manager, you will be responsible for administering and supporting CRM and ACD/dialer systems, configuring systems to meet business goals, and managing user access and troubleshooting technical issues.
Responsibilities:
- Provide ongoing administration and support for CRM and ACD/dialer systems.
- Configure systems to align with business goals and outreach strategies.
- Manage user access and troubleshoot technical issues.
- Collaborate with IT teams to resolve technical challenges.
Requirements:
- Bachelor's degree in Information Technology, Communications, or a related field.
- 2+ years of experience in CRM and ACD/dialer administration, technical support, or system management.
- Demonstrated experience with call list management and creation.
- Strong problem-solving and analytical skills.
- Excellent communication skills.
The estimated salary for this role is $80-$100K per year, with competitive benefits. If you are a motivated professional looking to make a difference in the field of communications, we encourage you to apply for this exciting opportunity.
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