Healthcare Call Center Specialist

3 days ago


Oklahoma City, Oklahoma, United States BETTER HEALTH GROUP INC Defunct Full time
Job Summary: We are seeking an experienced Healthcare Call Center Specialist to join our team at Better Health Group Inc. As a key member of our patient support team, you will play a vital role in delivering exceptional customer experiences through various communication channels. Your expertise in handling customer inquiries and resolving issues will contribute significantly to our organization's success.

Main Responsibilities:
  • Manage high-volume call center operations, ensuring prompt and efficient resolution of customer inquiries.
  • Collaborate with internal stakeholders to develop and implement effective solutions to customer issues.
  • Conduct thorough analysis of customer interactions to identify trends and areas for improvement.
  • Provide training and coaching to new team members to maintain high standards of customer service.
Essential Skills and Qualifications:
  • Bachelor's degree in Business Administration or a related field.
  • 3+ years of experience in a customer-facing role, preferably in a healthcare environment.
  • Proven track record of improving customer satisfaction ratings and reducing escalation rates.
  • Proficiency in CRM software, Microsoft Office, and data entry systems.


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