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Customer Service Representative
2 months ago
Arundel Federal Savings Bank is seeking a highly skilled and experienced Customer Service Representative to join our team. As a key member of our branch staff, you will provide exceptional customer service and support to our valued customers.
Key Responsibilities- Customer Service: Provide prompt and professional service to customers, responding to their inquiries and resolving issues in a timely and effective manner.
- Account Management: Assist customers with the opening of new accounts, processing transactions, and handling miscellaneous activities such as ATM claims and unauthorized transactions.
- Training and Development: Develop and deliver formal training and instruction to branch staff on systems, products, and services, as well as sales and operational procedures.
- Teller Duties: Perform all duties of a Teller as needed, including balancing daily transactions.
- Administrative Support: Provide administrative support to the Assistant Branch Manager and Branch Manager, including completing required annual Bank Secrecy Act training.
- Education: High school diploma or equivalent (GED).
- Experience: Minimum 2 years experience in a financial institution involving teller, customer service, or loan processing.
- Skills: Excellent organizational, analytical, and problem-solving skills, as well as strong verbal, written, and interpersonal communication skills.
- Other: Ability to learn and cross-sell the Bank's products and services, PC proficiency, and ability to function in a financial institution branch environment.