Customer Service Manager

3 days ago


Pasadena, Maryland, United States Food Lion Full time
Job Title: PT Customer Service Leader

Job Summary:

We are seeking a highly motivated and customer-focused PT Customer Service Leader to join our team at Food Lion. As a key member of our front-end team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and ensuring seamless operations.

Key Responsibilities:

  • Provide fast, easy, flexible, and friendly service to customers through the achievement of Food Lion customer service standards.
  • Assist the Customer Service Manager and Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practice Manual.
  • Maximize sales through excellent customer service and maintain a neat and clean presentation of the work station and front-end area of the store.
  • Perform tasks as a sales associate when scheduled or as needed per the surge plan guidelines.
  • Perform other duties as assigned.

Requirements:

  • High school graduate or equivalent preferred.
  • Effective communication and customer service skills.
  • Ability and willingness to learn multiple tasks and technical requirements of the job.
  • Ability to perform the technical requirements of cashier and service center.
  • Must meet minimum age requirements to perform specific job functions.
  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Working Conditions:

The PT Customer Service Leader will work in a fast-paced retail environment, standing for long periods, and performing repetitive hand and arm motions. The ability to work in extreme hot/cold temperatures for up to 20 minutes at a time is also required.

Food Lion is an Equal Opportunity Employer:

We provide equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions), national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression, or any other characteristic protected by law.



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