Customer Service Representative

4 weeks ago


Pasadena, Maryland, United States Alexander Brown - State Farm Agent Full time
Job Description

As a Customer Service Representative for Alexander Brown - State Farm Agent, you will play a vital role in helping our business grow through value-based conversations and remarkable customer experiences.

Key Responsibilities
  • Provide prompt, accurate, and friendly customer service, addressing inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options and develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
  • Work with the agent to establish and meet marketing goals, leveraging your excellent interpersonal and communication skills to drive results.
What We Offer
  • Simple IRA
  • Group Life Insurance Benefits
  • Salary plus commission/bonus
  • Paid time off (vacation and personal/sick days)
  • Valuable experience and growth potential/Opportunity for advancement within our agency
Requirements
  • Excellent interpersonal and communication skills
  • Enthusiasm about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
  • Organizational skills and self-motivation
  • Ability to multi-task and detail-oriented
  • Experience in marketing and a Property and Casualty license (must be currently held)
  • Ability to obtain a Life and Health license


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