Client Support Specialist
2 weeks ago
Position: Customer Service Representative
Company: PSI Services LLC
About Us
PSI Services is dedicated to delivering premier testing solutions backed by scientific integrity and a commitment to an exceptional experience for test-takers. Our mission is to empower individuals in their pursuit of professional certifications and personal aspirations, fostering an environment where dreams are achievable through our innovative workforce solutions.
We are in search of skilled professionals to enhance our offerings and contribute to our growth. Our workplace culture is built on creativity, support, and inclusivity, encouraging every individual to express their authentic selves and leverage their unique talents.
At PSI, we prioritize the potential of our employees and recognize that diversity, equity, and inclusion are essential to our success. These principles are deeply embedded in our company culture and are reflected throughout the employee experience.
Role Summary
The Customer Service Representative will undertake various responsibilities related to the scheduling of candidate examinations. Key duties include:
- Providing information regarding examination procedures.
- Ensuring compliance with testing policies and guidelines.
- Offering directions to examination centers.
- Inputting candidate data into our information systems.
- Conducting research on applicant details.
Required Qualifications
- High School diploma or equivalent.
- 1-2 years of experience in customer service, preferably in a call center environment.
- Ability to manage a high volume of calls effectively.
- Familiarity with Windows-based software applications.
- Strong verbal communication abilities.
- Quick thinking and problem-solving skills.
- Capability to work independently with minimal oversight.
- Attention to detail and accuracy in tasks.
- Proficiency in multitasking and handling diverse responsibilities.
Benefits and Company Culture
At PSI, we believe in transparency and fairness in our compensation practices. All roles are benchmarked against competitive market rates, ensuring alignment with your expectations.
Alongside a competitive salary, we provide a comprehensive benefits package that includes:
- Retirement Plans – with employer contributions based on country.
- Enhanced Paid Time Off and Annual Leave.
- Medical Insurance – tailored to country specifications.
- Dental, Vision, Life, and Short-Term Disability coverage for the US.
- Flexible Spending Accounts – available in the US.
- Medical Cashback plans for the UK covering various health needs.
- Employee Assistance Programs.
- A commitment to work/life balance.
- A dedicated Diversity, Equity, and Inclusion group driving key initiatives.
- A culture that promotes wellness through global initiatives.
- Access to resources for future planning.
- Opportunities for community engagement through volunteer initiatives.
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