Client Support Specialist

2 weeks ago


Henderson, Nevada, United States PSI Services LLC Full time
Job Overview

Position: Customer Service Representative

Company: PSI Services LLC

About Us

PSI Services is dedicated to delivering leading-edge assessments powered by trusted science, ensuring an exceptional experience for test-takers. We are committed to empowering individuals in their pursuit of dreams and essential certifications, believing that every aspiration is worth the effort.

We are on the lookout for exceptional talent to enhance our offerings. Our workplace culture is creative, supportive, and inclusive, allowing individuals to thrive in their careers while being their authentic selves.

At PSI, we prioritize helping individuals reach their full potential, recognizing that diversity, equity, and inclusion are vital to our success. These principles are deeply embedded in our company culture and are reflected throughout the employee experience.

Role Summary
The Customer Service Representative will handle all responsibilities related to candidate examination scheduling. Key duties include: providing information about assessments, confirming policies and guidelines for testing, directing candidates to test center locations, entering candidate data into the system, and researching applicant details.

Required Qualifications

  • High School diploma.
  • 1-2 years of experience in customer service, preferably in a call center environment.
  • Ability to manage a call volume exceeding 100 calls daily post-training.
  • Familiarity with Windows-based applications.
  • Strong verbal communication skills.
  • Capability to think on your feet and resolve customer issues effectively.
  • Ability to work independently with minimal oversight.
  • Detail-oriented with a focus on accuracy.
  • Proficient in multitasking and managing various responsibilities.

Compensation and Culture

At PSI, we uphold a culture of transparency and fairness. All roles are benchmarked against competitive local market rates, and salary information is included in our job postings to align with your expectations.

Alongside a competitive salary, we provide a comprehensive benefits package and a supportive work environment, which includes:

  • 401k/Pension/Retirement Plan – with employer contributions based on country.
  • Enhanced Paid Time Off/Annual Leave.
  • Medical insurance – tailored to country specifics.
  • Dental, Vision, Life, and Short-Term Disability coverage for the US.
  • Flexible Spending Accounts – available in the US.
  • Medical Cashback plan for vision, dental, and income protection in the UK.
  • Employee Assistance Program.
  • Commitment to work/life balance.
  • A dedicated Diversity, Equity, and Inclusion group driving key initiatives.
  • A culture that promotes wellness, including regular global initiatives.
  • Access to professional resources for future planning.
  • Volunteer Day and a commitment to community engagement through volunteering opportunities.


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